FAQ 2017-06-27T09:09:45+00:00

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  • 1. Can you service my location?
     

    You can use our Address Checker to see if we can service your location. EIN only services locations that are connected to our Nation-Wide Fiber Backed Network. We only provide Internet service fast enough to stream HD video, play online gaming, and handle the needs of a modern Internet user.

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  • 2. How does EIN work?
     

    EIN partners with carriers that already have fiber networks run in YOUR neighborhood. We have contracted agreements with these carriers to that allow us to service your home or business. We ONLY service locations that can get bandwidth ("speed") capable of meeting our Broadband requirements.

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  • 3. What speeds do you offer?
     

    EIN has multiple plans available with different bandwidth's ("speed"), the availability of these plans depends on your location. To see which plans are available at your location visit our Address Checker and enter your service address information. We ONLY service locations that have enough bandwidth to handle a modern Internet experience, which to us means streaming HD video, listening to music, playing games online, and doing these things on multiple devices! That's why our plans are designed to help you select the one best suited to the number of devices you anticipate using simultaneously. For example; if you have three smart TV's and two tablets, and all five devices are trying to stream HD video at the same time, you would greatly benefit from higher bandwidth like that provided by our Premium Plan. Our Express Plan works great for streaming HD video as well, but you're more likely to experience buffering if you have more than 1-2 users streaming at the same time. It's all about how YOU want to use your connection and making sure you have a great experience!

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  • 4. How do I get installed?
     

    Start out by checking for service, and if your address is serviceable you select the plan that best fits your needs. After selecting a plan you will be taken to the checkout page where you can selected your PREFERRED install date and time. We then inform a local contractor in your area (such as AT&T or another national carrier) and confirm their availability for your selected date and time. We secure your preferred date and time over 95% of the time, however, we are reliant on technician availability and scheduling. That means that occasionally your selected date and time may not be available. You will receive a text message and email with your updated installation information. You will then need to confirm that someone 18 years of age or older will be available to meet and stay with the technician for the duration of the installation. Missing a confirmed Installation Appointment may result in a $125 non-refundable No Access Charge (only if you have confirmed via text message or email that you or someone 18 or older will be available to meet the technician). You can reschedule an installation anytime by texting (405) 445-3685.

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  • 5. How do I get a refund?
     

    EIN will refund any customer their full Activation and First Month of Service charges prior to installation. EIN has a full Money Back Guarantee if you are unhappy with our Customer Service or Installation Process, and if you decide to cancel prior to your installation we will immediately process your requested refund. One your service is successfully installed and confirmed as working we will no longer be able to process a refund. You can cancel at any time and you will not be charged again, however refunds cannot be processed for prepaid months of service.

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  • 6. What happens if my payment is late?
     

    Your bill is due on the anniversary date of your installation. If you were installed on the 4th of the month then your bill will be due on the 4th of every following month for the duration of your service. Our plan prices are inclusive, meaning all fees and taxes are included and your monthly rate will be the exact amount labeled on your plan. You can make a payment with our Quick Pay system if you are not on automatic payments. Pay Your Bill Here! If your payment is not received 3 days after your due date you will be assessed a $10 continuation fee. If you payment is not received by day 5 after you due date your service will be DISCONNECTED. When your service is disconnected you must set up service again as a new order, pay a new Activation Charge ($44) and wait for a technician to be dispatched to your location to set up your service again. You will also be required to pay your new "first month of service" to begin service again. All bill notifications come via the email address on file for your account. EIN does not provide paper bills. If you are going to be late or have any questions about your bill please text us at (405) 445-3685.

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  • 7. What do I need to get service?
     

    All you need is a serviceable address! Check to see if you can get EIN service by going to our Address Checker and entering your service address. If your address is serviceable you'll be taken to a page to select a plan that best fits your needs, then you select your preferred installation date and time, finally make a payment and complete your order. That's it! Currently, we accept credit cards, debit cards, prepaid cards, and echeck payments. We do not accept cash or mailed-in check payments. You won't require any special equipment, our professional technician will bring everything you need to get your service set up and to connect your devices to your new WiFi modem. All EIN plans include unlimited data, no contracts, no credit check, and a free WiFi modem!

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  • 8. Is it really unlimited?
     

    YES! EIN is truly unlimited home and business internet! We do not "throttle" (slow down) or limit the amount of data you can use on our network! Our nationwide fiber backed network gives you fast unlimited internet, it's that EASY!

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  • 9. Why is my installation date or time different than what I selected?
     

    EIN strives to meet your preferred install date and time, but we are reliant on the schedules of contracted technicians in your area. Due to technician availability and your location, we may have to set a new date or time window. We appreciate your understanding. If you have questions or need to reschedule your installation please text us at (405) 445-3685.

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  • 10. What do I need to do if I'm moving?
     

    We're happy to help with your move! Please check your NEW address on the Address Checker and see if your new location is serviceable by EIN. Then text us at (405) 445-3685 or email us to let us know your new address and if you would like to move service to your new location. We will then schedule a technician to come to your new location (our carrier contracts require us to send a technician). There is an Activation Charge ($44 residential, $55 business) for all moves. We won't charge you for the days you are without service during the move.

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  • 11. How does autopay work?
     

    EIN applies the payment method from your original order to your account as your autopay method. This means the card or bank account you used to place your original order will be automatically charged on your due date each month. This is the default payment method for all EIN customers, but if you'd like to remove your account from autopay and make a manual payment each month just contact EIN Support. You can also log into your My Account page and delete your default payment method to remove your account from autopay status.

    To change your default autopay method, just log into your My Account page, add a new payment method, and then delete the original payment method.

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  • 12. What payment methods do you accept?
     

    First Payment

    EIN is a prepaid service and payment is required to schedule your installation. To start your service you can make your first payment with Credit Card, Debit Card, eCheck, or by sending a Check or Money Order to our Processing Center.

    Easy Internet Now

    Accounts Receivable Dept.

    PO Box 1563

    West Plains, MO 65775

    Quick Pay

    Customers can make a manual payment with a credit or debit card on our Quick Pay page. Payments made to the Quick Pay page may take up to 24 business hours to process and show up on your account. Delays in processing will not result in late fees or interrupted Internet service.

    Check and Money Order

    Physical checks or money orders must be received by your bills due date. If your due date falls on a weekend or a recognized holiday then your payment must be received the preceding business day. Please include your Account or Subscription number on the memo line for faster processing. Mail checks or money orders to the address at the top of this section.

    Enrolling in Autopay

    You can select to enroll in Autopay if you use a credit card, debit card, or eCheck when you first sign-up for service by selecting the "Enroll in Autopay" option at checkout. If you'd like to add Autopay at a later date simply log into your account on your My Account page. Select 'Payment Methods' and then 'Add a New Payment Method'. You can also ask that a payment method you've used in the past be added as your Autopay information by contacting EIN Support. Click Here to Contact EIN

     

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