Microsoft has now announced their plan to take care of screen flicker issues with the Surface Pro 4. According to a recent article on Microsoft’s Support site, they will be replacing many of their Surface Pro 4s that have the screen flicker issue.
According to their post, Microsoft has noted that a “small percentage” of their Surface Pro 4s have a problem with the screen flickering. Customers have been posting about the issue in Microsoft’s Support section for months. Back in February, The Verge wrote about how some customers were putting their devices in the freezer so they might stop the screen flickering problem (an issue that was referred to by some as “Flickergate”). In The Verge’s article, they noted that at that time, flickering issues had been going on for at least a year, and hundreds of people had been dealing with the issue.
Now Microsoft is doing something about it. Surface Pro 4 owners who go through the replacement process within three years of buying the device can now get a full replacement for free. They do note that the device must be fully updated (to make sure the screen flickering actually does still occur) and that if the device has been damaged through other means (like having someone else try to work on the device) it won’t be eligible.
But if a customer has the screen flicker issue on their Surface Pro 4, they can contact Microsoft, get verification that they’re eligible, send the device back, and get a refurbished device within around a week after Microsoft has received the damaged one.
They also note that if a customer has “already paid an out-of-warranty fee” to take care of this specific issue, the customer can get a refund for the repair. This means people who didn’t wait around for this replacement program won’t be out a lot of extra money that other people didn’t have to pay.
If you have a Surface Pro 4 that’s been plagued with the screen flickering problem, take a look at Microsoft’s article and start taking the first steps toward replacement.